Terms & Conditions

These terms governs your use of, and purchases from, the domains ettresex.com and their subdomains and will be valid for all your future transactions with ettresex® and visits to the site. By making a purchase from, or using, the site you have agreed to these terms and conditions and entered into a binding agreement with ettresex®. Parental or guardian consent is required for customers under the age of 18. If you are under 18 you must let your parent or guardian know about our privacy policy before you register to use this site or any of this site’s services.

We aim to reply to all inquiries within 24 hours, Monday to Friday, excluding holidays. Contact us through direct messages on Instagram or email us at contact@ettresex.com.

Order Processing

Purchases placed on a weekday will be processed within 48 hours of the next business day. Purchases placed on weekends and public holidays will be processed within 48 hours of the next business day. All orders will then be dispatched from us within 1-3 working days. In the case of any delay to processing or dispatching times, you will be notified by email.

We use fully tracked shipping methods where you are able to check the status of your package at any time using the link in the shipping notification.

In the event that a sold-out item has been purchased or a product has been listed at the incorrect price or listed with incorrect descriptive information or image due to a typographical error or similar genuine mistake, ettresex® reserves the right to cancel the transaction. you will be notified by email as soon as possible and offered either a suitable replacement or a full refund.

Taxes & Duties

Within the European Union orders are shipped on DDP (Delivery Duty Paid) basis, meaning that all taxes and duties are included in the final price.

Outside the European Union all orders are shipped on a DDU (Delivery Duty Unpaid) basis. Meaning your order duties and import taxes are paid upon delivery, which are levied by your local customs authority or the used shipping carrier.

ettresex® does not cover any such taxes, duties or related charges. It is the sole responsibility of the customer to pay the fees. If you refuse to pay for customs and the package is returned to us and we can not refund you for the shipping costs.

Returns & Exchanges

Our return policy only applies to orders within Europe. If you are based outside of Europe we do not offer any return policy meaning all sales are final. If an item is purchased through pre-order it can not be returned as the item is made to order.

To return a purchase, your items must meet the following conditions:

– Be returned within 14 days of your delivery date
– Be in its original, unused, unaltered and unwashed condition
– Be returned with original tags and packaging

Footwear must be returned with the original shoe box and accessories as these are considered part of the product. Please place the shoe box inside a shipping box in order to prevent damage during shipping.

Shipping fees for the return is paid by the buyer. Please insure all packages with a tracking number.

ettresex® reserves the right to reject returns which do not comply with our return policy. Returns that do not respect our policy may be sent back to the original shipping address at our discretion.

Upon receiving the returned item, we inspect the goods prior to processing the refund. Once inspection is passed. A refund will be issued back to your original payment method within 5 business days of receiving your return. Once your refund has been processed, a refund confirmation will be sent to the email address provided at checking out. Your financial institution may require additional time to process the refund to your account.

Please note that original shipping fees are not refundable.

We are unable to offer exchanges at this time. We ask that you return the original merchandise for a refund and proceed to place a new order for the appropriate item.

Return address:

Ettresex AB
Åsögatan 136
116 24 stockholm
Sweden

Selling & Trading

When selling/trading your items with us a valid government issued ID is required. All deals are final and can not be returned.

Personal Information

All personal information saved at the site will be handled with the utmost care. ettresex® treats all personal information confidential and it will not be sold or used for any other purposes than to process and fulfill your order and ensure the best service possible.

Your personal data may be disclosed to third parties only when it is necessary to fulfill the purposes described above. You have the right to request access to your data and if there is anything wrong you may have it changed or removed. If this is the case, send us an email clearly stating your name, email address and a short description of the matter.

Legal

ettresex® is a registered trademark in Sweden and other countries. ettresex® trademarks may not be used without the written permission of ettresex® and specifically should not be used in connection with any other product or service, or in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits ettresex®.

All information, including, without limitation the design of the site, and all information, text, graphics, images, illustrations, logos, designs, icons, photographs, video clips, and written or other materials software and all html, cgi and other codes and scripts in any format used to implement, or featured on, the site (content) are the property of ettresex®, its merchandise suppliers, or its licensors. The overall design and appearance of this site is the proprietary trade dress of ettresex®.

You may not copy, modify, upload, download, transmit, (re)publish, create derivative works from, sell, re-sell or otherwise distribute or exploit any content from the site except as expressly permitted by these terms. Doing so will violate ettresex® copyright, trademark and other proprietary rights.

Company Information

The website ettresex.com and registered domain is owned by ettresex AB. The company is registered in Sweden. Our corporate identification number is 559009-0840.